Where do we begin? What are the steps we need to take to implement a WMS?
Interlink recommends that one of the first steps is to identify the “pain points.” Are inventory counts inaccurate? Is it difficult to locate product? Are order changes a nightmare? Is there a lot of redundancy? Is communication a problem – no one knows when product comes in or goes out? If there is a recall, how hard is it to track down the product?
After the pain points are identified, start evaluating WMS solutions. Budget is always a key factor. Is the vendor providing all of the costs up-front? Does the cost include the entire package or just bits and pieces? Am I going to be “nickel and dimed” with added costs? Does the vendor provide minimal customer service or do they go above and beyond with customer service? Will they be a partner? Does the WMS have all of the functionality and scalability that is required? What kind of experience does the WMS vendor have? Have they been “acquired” by or acquire other WMS companies? After selecting the WMS vendor that you feel confident will meet your business requirements, the two companies work together to establish a "plan of action."
My employees don’t like change. They already know where everything is located. Why should we implement a WMS?
While it’s true that many people like to keep things the “way they’ve always been,” and change takes them out of their comfort zone, Interlink has found that thorough training and preparation eases the fears of the unknown makes the transition easy. These will be the same people that will say that they would never want to go back to the old way of doing things after the system is up and running.
We don’t have an IT department, so how can we have this technology?
Interlink can provide the Warehouse Link solution with or without an IT department. If your company does not have an IT department, we will take care of all the technical concerns and provide training for non-technical concerns.
How do we know what equipment to purchase?
Interlink will provide recommendations for the hardware, but the final decisions will be made by your company. Interlink will then manage the ordering, set-up, implementation and training on the hardware.
We operate 2 shifts. Will both shifts be able to use the WMS?
Yes. Each user is assigned a security sign-on. This allows the individual user access to only authorized programs. One benefit that companies receive with multi-shift operations is 2 shifts = 1 user license. Our pricing model is based on concurrent licenses –the maximum number of users signed on at one time.
How will the WMS work with my ERP?
Warehouse Link utilizes standard interfaces with most ERP systems. This allows the two systems to “talk” to each other and send information back and forth as necessary. This ensures accuracy with both systems.