• Peace of Mind knowing that any concern that may arise will be handled promptly.
  • You will always talk directly to an Interlink team member – absolutely no outsourcing
  • Priority entitlement to enhancements and updates
  • Access and notification of hardware end of life, specials and upgrade information

Availability

  • Standard support contract is unlimited Monday through Friday, between the hours of 8 a.m. and 5 p.m.
  • Extended support options are available, including 24/7/365.

Terms

  • Implementation support period begins with the initial production usage and continues for 90 days
  • After the first 90 days, a one year support agreement begins and continues with yearly renewal

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Interlink Technologies uses "system administrator" and "train the trainer" processes for training.

System Administrator Training

Trains upper management and decision makers how the system works and how to manage business rules, authorities and passwords for employees. System Administrators are authorized to make changes to business rules "on the fly" without needing to involve programming assistance from Interlink. Enabling System Administrators the authority to make these changes is not only a convenience but also a timesavings and cost savings.

Train the Trainer

Trains the key people on the floor, usually functional leaders, floor supervisors or warehouse managers who will be using the system day in and day out. We will train you to train others to use Warehouse-LINK® so that ongoing training can continue in-house.

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Warehouse-LINK® Warehouse Management System uses standard interfaces and seamlessly integrates with business systems such as ERPs and accounting systems as well as material handling automation such as Pick-To-Light, Voice Picking, Scales, Conveyors, etc. Warehouse Link ® enhances these systems and not replace them.

It is not necessary to change the ERP system when implementing Warehouse-LINK®. Warehouse-LINK® works independent of the ERP system and manages all warehouse operations. Information is shared and exchanged between the ERP and Warehouse-LINK®: Down bound information from the ERP to Warehouse-LINK® are PO’s, items, orders. Up bound from Warehouse-LINK® to the ERP are receipts, inventory adjustments and shipments.

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Implementation of Warehouse-LINK® typically takes less than three months.

Interlink’s Project Manager performs, coordinates, and directs completion of implementation details per agreed timeline and assures successful implementation through proven project strategies. They focus on your project scope and costs while transferring skills, knowledge, and ownership to your team members. A weekly Status Report communicates accomplishments for the previous week, plans for the current week, items for your management attention, and items for Interlink’s management attention.

  • Commitment of qualified resources to meet project timeline schedule.
  • Participate in preparation of detail design of modifications or enhancements, if any, including test objectives and approval of final detail design documentation.
  • Provide qualified personnel to define, review and test host programs and interface files.
  • Provide test data as required by the project timeline.
  • Label all warehouse locations and enter into system files.
  • Train all system end users in operation of the system.
  • Schedule third party vendors, Information Systems personnel and client trainers to support the implementation.
  • Install modem connection to Licensor, test and certify operational.
  • Issue purchase orders for all required equipment, provide electrical power and coordinate installation.
  • Schedule a mutually agreeable time for client trainer training.
  • Implement Menu Security features of system, including creation of unique User ID’s and customized application menus.
  • Other tasks as assigned by the Project Team.

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Interlink Technologies is committed to using state of the art equipment that will enable you to get the job done right. We coordinate requirements with vendors, review designs, conduct performance simulations, establish the final configuration, order all hardware, define site installation requirements, supervise all installations, coordinate an acceptance test and manage vendor relations. Our goal is to make this transition as easy as possible for you.

Return to WMS Implementation


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