Frequently Asked Questions
Where do we begin? What are the steps we need to take to select a WMS?
Interlink recommends that one of the first steps is to identify the "pain points." Are inventory counts inaccurate? Is it difficult to locate product? Are order changes a nightmare? Are there a lot of redundancies? Is warehouse communication a problem – no one knows when product comes in or goes out? If there is a recall, how hard is it to track down the product?
After the pain points are identified, start evaluating WMS solutions. Budget is always a key factor. Is the vendor providing all of the costs up-front? Does the cost include the entire package or just bits and pieces? Am I going to be "nickel and dimed" with added costs? Does the vendor provide minimal customer service or do they go above and beyond with customer service? Does the WMS have all of the required functionality and scalability? What kind of experience does the WMS vendor have? Have they been “acquired” by or acquire other WMS companies?
Selecting the WMS vendor that you feel confident will meet your business requirements is important and equally important is the relationship that the two companies form. Can we work together and are we on the same page to achieve your goals? Do you see the WMS vendor as a partner? Interlink feels that establishing a partnership ensures a successful project.
We don’t have an IT department, so how can we have this technology?
Interlink can provide the Warehouse-LINK® solution with or without an IT department. If your company does not have an IT department, we will take care of all the technical concerns and provide training.
How do we know what equipment to purchase?
Interlink will provide recommendations for the hardware, but the final decisions will be made by your company. Interlink will then manage the ordering, set-up, implementation and training on the hardware.
How is pricing structured?
Pricing is based on a license structure for concurrent users - the maximum number of users signed onto the Warehouse-LINK® system at one time.
We operate 2 shifts. Will both shifts be able to use Warehouse-LINK® WMS?
Yes. One benefit that companies with multi-shift operations have is 2 shifts = 1 user license, 3 shifts = 1 user license.
Can Warehouse-LINK® integrate with other systems such as scales, conveyors, pick-to-light, or dispensing systems?
Yes. Warehouse-LINK® integrates with virtually any business system, accounting system, ERP or material handling system, such as scales, conveyors, pick-to-light, and dispensing systems. Warehouse-LINK® WMS “drives” the material handling systems by providing the information that they need in order to function. Warehouse-LINK® plays a key role in the successful operation of these systems.
What if we have more than one warehouse?
Warehouse-LINK® is a multi-building, multi-company, multi-location system that allows you to manage each facility or company independently or dependently. The warehouses can be side by side or on each end of the country.
Interlink and Zebra Technologies Wireless Communication in the Warehouse
Interlink and Motorola
Interlink Technologies offers no cost introductory web-based seminars to explain the functions and features of Warehouse-LINK®.
These seminars, which last approximately 30 minutes, are designed to provide sufficient information for you to determine if Interlink's Warehouse-LINK® Warehouse Management System (WMS) might help your business.